At eSouqak, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your purchase, we offer a comprehensive refund policy to address your concerns.
Timeframe: Refund requests must be submitted within 24 hours of purchase.
Product Condition: Product must be returned in its original condition, unused, and in the original packaging.
Proof of Purchase: A valid receipt or proof of purchase is required for all refund requests.
Perishable goods.
Some health and personal care supplies.
Partial refunds may be given for: any product not in original condition, parts damaged or missing for reasons not related to our error.
Any product returned more than 24 hours after delivery.
Initiating a return: To initiate a return, call our customer service team at 781-95-8887 with your order number and details of the product you wish to return or on the app with the options described therein.
Approval: Once your return request is received and inspected, we will notify you of the approval or denial of your refund.
Return Shipping: If approved, we will provide you with a return shipping label or instructions on how to return the item to us. You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable.
Processing Time: After receiving and inspecting your returned item, we will process your refund. The credit will automatically be applied to your original payment method within a certain period of days, depending on your card issuer's policies.
We only exchange items if they are defective or damaged. If you need to exchange it for the same product, call us at 781-95-8887 and you will be sent a return address for your item.
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.
We reserve the right to modify this refund policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the Site. If we make significant changes to this policy, we will notify you here that it has been updated.
Thank you for shopping with us. Your satisfaction is our priority.